Return policy

Our return policy allows you the right to cancel your order up to 14 days after receipt without stating a reason. You have another 14 days after cancellation to return your product. You will be credited the full order amount.
Only the costs for returning your order to the webshop are at your own expense. These costs are approximately € 6.95 per parcel. For exact rates please consult the website of your carrier. If you exercise your right of withdrawal, the product shall be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original state and packaging. To exercise this right, please contact us at support@tripsinthecloud.com. We will then reimburse the order amount due within 14 days of notification of your cancellation provided the product has already been received back in good order.
In the event the product is damaged or the packaging more damaged than required to try the product, we are entitled to charge you for this depreciation. Therefore, please handle the product with care and make sure it is adequately packaged when returning it.

Exchange of product

Would you like to change the product? That is no problem. In this case, please contact us via support@tripsinthecloud.com. Please note that the costs for returning the product are at your own expense.

I provided an incorrect delivery address!

Did you accidentally provide an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you.